Privacy Policy

The Data Controller

Self Storage Bromyard Limited (company number 14092289), trading as My Local Storage, is responsible for the personal information described in this privacy policy.

Registered office:
Ascot House
246 Court Oak Road
Birmingham
England
B32 2EG

Storage facility and customer contact address:
My Local Storage
Linton Trading Estate
Bromyard
Herefordshire
HR7 4QT

Email: contact@mylocalstorage.co.uk
Telephone: 01885 558 225

Personal Information

The information we collect depends on how you interact with us. It may include:

• your name and contact details;
• your email address and telephone number;
• details contained in storage enquiries;
• information needed to set up and manage a storage agreement;
• billing, payment and transaction information where applicable;
• communications between you and My Local Storage;
• vehicle details where relevant to a vehicle storage enquiry;
• technical information generated when you use our website; and
• CCTV images when you visit or access our facility.

Please do not send us sensitive personal information unless it is genuinely necessary for us to deal with your request.

Purposes & Lawful Bases

Security At Our Facility

CCTV operates at My Local Storage for security, crime prevention, incident investigation and the protection of customers, visitors, staff and property.

CCTV footage is accessed only where there is a legitimate reason to do so. It may be disclosed to law enforcement agencies, insurers, professional advisers or other appropriate parties where necessary and lawful.

CCTV footage is retained only for as long as reasonably necessary for the purpose for which it was recorded. Footage relating to a particular incident may be kept for longer where it is required for an investigation, insurance matter, legal claim or other legitimate purpose.

How Information May Be Processed

Our website is built using Webflow. Information submitted through website forms may be processed by our website, hosting, email and other technology service providers where necessary to deliver and manage the service.

Our website may also include third-party services such as Google Maps. When you interact with third-party content, the relevant provider may receive technical information such as your IP address, browser or device information. Their own privacy terms may also apply.

We may use other trusted service providers where necessary for functions such as IT support, security, accounting, payments, professional advice or business administration.

We do not sell personal information to advertisers.

Who We May Share Data With

We only share personal information where there is a valid business or legal reason. Depending on the circumstances, this may include:

• website, hosting, email, IT and security providers;
• payment, accounting and administrative service providers;
• professional advisers such as accountants, insurers or solicitors;
• law enforcement, courts, regulators or public authorities where required or appropriate; and
• other parties where necessary to establish, exercise or defend legal claims.

How Long We Keep Information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

The period will depend on the type of information and why we hold it. For example:

• enquiry information is kept while we deal with the enquiry and for a reasonable period afterwards where needed for follow-up or business records;
• customer, contract, payment and accounting records may be retained for longer where required for tax, accounting, contractual or legal purposes;
• CCTV footage is kept for the shortest period reasonably necessary for site security and may be retained longer where it relates to a specific incident.

When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

Data Outside The UK

Some technology providers we use may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we expect the relevant safeguards or other lawful transfer mechanism to be used.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask for information to be deleted in certain circumstances;
• ask us to restrict how information is used in certain circumstances;
• object to processing based on legitimate interests in certain circumstances;
• receive or transfer certain information where data portability applies; and
• withdraw consent where we rely on consent.

These rights are not absolute and may not apply in every situation. We may need to confirm your identity before responding to a request.

To make a request, email contact@mylocalstorage.co.uk .

Website Technology

Our website and third-party services may use cookies, scripts or similar technologies that are necessary for website operation or provide additional functionality.

Where consent is legally required before a non-essential technology is used, it should not be activated until the required consent has been obtained.

Raising A Concern

If you have a question or concern about how we use your personal information, please contact us first and we will try to resolve it.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.

Visit the ICO website for information about making a complaint.